Shipping and refund policy

Welcome to Fly Off

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at information@flyoff.com.au .Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at information@flyoff.com.au.

SHIPPING TIMES

As soon as your order is placed, our team goes hard to work at sourcing, quality managing and shipping your product straight to your doorstep. 

You can expect our products within 7-15 days of ordering. 

At peak demands times, orders may take slightly longer to arrive. We are a small business, looking to grow and succeed. Putting in the effort to ensure our awesome customers receive their deliveries. Please remember to be kind to our stuff and hopefully we can help with ensure your package gets to your door quickly.